Returns & Exchanges
We offer 30 days of free returns from the day you receive the parcel. All returns must be registered online before being sent back to us. Please note that all items must be in unused condition with the original tags. For more information or assistance, contact our Customer Support. See below for FAQ on returns.
Please register your return here.
HOW DO I MAKE A RETURN?
All returns must be registered online before being sent back to us. Use your order number and email address that you used when you placed your order. You will find your order number in the confirmation email we sent you when you placed the order. Please select the products you want to return and tell us the reason for return. Once you have completed the return process, you will receive an email with the return label. Please print out the label, attach it to the package, and take it to the nearest DHL office.
DO I HAVE TO RETURN THE COMPLETE ORDER?
No, you can choose which products you want to return in the process.
HOW DO I EXCHANGE FOR A DIFFERENT SIZE OR COLOR?
- Please complete the return process.
- You can choose a new size or color if available.
- If the item is out of stock, you will be able to return it and get a refund.
If you have any questions, please contact our customer service.
HOW DO I MAKE A CLAIM?
We are sorry that you received a faulty product. When we ship your products, we do our best to ensure that the products are top quality and in perfect condition. If you have purchased through our website, you can register your claim online using your order number and email within 30 days. Once we have approved your claim request, we will send you a return label that you can use to return the claimed product to us. Please note that products that are damaged due to wear and tear are not considered faulty. Please contact our customer service if more than 30 days have gone by. If you have purchased in our store or other way, please contact our customer service.
WHEN WILL I BE REFUNDED FOR MY RETURN?
We aim to get your refund to you as quickly as possible. We’ll usually process your refund within three days of receiving your parcel. As soon as that’s done, we’ll send you an email to let you know your refund is on its way. After receiving the email, please allow another 5–10 working days for the refund to be credited to your account. This period depends on which bank or card issuer you have and is unfortunately out of our control. Usually, you will be refunded in the same form of payment you initially used for the purchase. If this is not possible, we will immediately contact you to arrange an alternative refund method. If you haven’t received your refund within the expected time, contact Customer Service.